
FAQs
1. What plant will I receive?
You will receive a healthy plant similar to the product photos. Since every plant is unique, shape, variegation, size, and leaf count may vary naturally.
2. Are your plants well-rooted and ready to grow?
We prioritize healthy, properly grown plants. Each plant is selected and prepared carefully before shipping to help it adapt well in its new home.
3. Do you ship internationally?
Yes. We ship internationally and carefully prepare plants for safe travel, following export procedures and plant handling standards.
4. How are the plants packed for shipping?
All plants are packed securely to reduce stress during transit. We focus on safe wrapping, proper protection, and responsible handling to help plants arrive in good condition.
5. How long does order processing take?
It takes around 2 weeks. We always aim to prepare each order carefully rather than rush the process.
6. Do you provide export documents?
Yes, export documents can be prepared based on destination requirements. This may include phytosanitary and other supporting export documents when needed.
7. What should I do after my plant arrives?
Give the plant time to rest and acclimate. Avoid repotting immediately unless necessary, and place it in suitable light and humidity conditions.
8. What if my plant arrives with issues?
Please contact us as soon as possible after delivery with clear photos or videos. We will review the case responsibly and help find the best solution.
Good People, Great Plants
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